How to solve S18 error?

S18: Multi-turn Encoder Error

Product: xArm series, UF 850, Lite6

UFactory version: V2.4.0+

Please note that if the arm is not used for a long time(≥3 months), you need to power on the arm for 6 hours every 3 months to charge the built-in battery of the arm, otherwise the encoder data may be lost and report S18 error.

• If you haven't used the arm for a long time and encounter S18 error, please follow the steps below to clear it.

• If you encounter S18 error when you receive the arm, please take a screenshot of the error page and contact [e-mail]

Clear Error:

1. Enter 'Settings-General-Debugging Tools-Joint', click 'clear Multi-turn Error', then power off the control box.

2. Powe on the control box and see if the problem is solved.